When educating consumers about the Funeral Rule, what should staff be trained to do?

When educating consumers about the Funeral Rule, what should staff be trained to do?

• A. Explain pricing only as a courtesy.
• B. Be trained to explain price disclosures and rights under the Funeral Rule.
• C. Offer comprehensive legal counsel about all aspects of the funeral industry.
• D. Direct customers to legal counsel for any questions.

Answer: (B)