When a consumer requests price information, what should the provider do?

When a consumer requests price information, what should the provider do?

• A. Provide a GPL (and CPL/OPL if applicable) and ensure pricing is accurate and up-to-date.
• B. Refuse to disclose prices.
• C. Provide a generic estimate with no conditions.
• D. Provide only the price list without disclosures.

Answer: (A)

When a consumer asks for price information, the guiding principle is price transparency under the Funeral Rule. The provider should give the General Price List in writing, which itemizes all funeral services and merchandise with their prices. If merchandise like caskets or outer burial containers is sold separately, the corresponding Casket Price List and Outer Burial Price List should be provided as well, when applicable. Prices must be current and accurate so the consumer can compare options and avoid unexpected charges. This approach upholds the rule’s intent to give consumers a clear, complete picture of costs upfront. Refusing to disclose prices, offering only a generic estimate, or providing a price list without required disclosures fails to meet this standard.

When a consumer asks for price information, the guiding principle is price transparency under the Funeral Rule. The provider should give the General Price List in writing, which itemizes all funeral services and merchandise with their prices. If merchandise like caskets or outer burial containers is sold separately, the corresponding Casket Price List and Outer Burial Price List should be provided as well, when applicable. Prices must be current and accurate so the consumer can compare options and avoid unexpected charges. This approach upholds the rule’s intent to give consumers a clear, complete picture of costs upfront. Refusing to disclose prices, offering only a generic estimate, or providing a price list without required disclosures fails to meet this standard.